At Conduit Venture Labs, we are committed to providing timely and helpful support to all Sniff users. If you encounter any issues, have questions, or need assistance using our app, please use the following support options.Welcome to Sniff (“we,” “our,” or “us”). We are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our mobile application and related services (the “App”).

1. How to Contact Us

‍You can reach our support team by:
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- Email: sniffsupport@conduitventurelabs.com
- Website Contact Form: www.sniffpet.co/support
-In-App Support: Tap Connections to access the in-app support message feature in the Sniff app. Submit a message with your request to ‘Sniff Support’.

2. Support Availability

- Our team is available Monday–Friday, 9:00 AM – 5:00 PM PST, excluding major U.S. holidays.
- We aim to respond to all inquiries within 2 business days.

3. Types of Support We Provide
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- Troubleshooting technical issues (login, location services, notifications)
- Assistance with app features (searching for dogs, attending meetups, messaging)
- Reporting and addressing inappropriate content or behavior
- Guidance on privacy and account settings

4. Safety and Urgent Issues
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- If you encounter a safety concern involving a dog or user, please report it immediately using the in-app support messaging feature in the app or email us with "Urgent" in the subject line.
- Note: Sniff is not an emergency service. For urgent safety or medical issues involving people or animals, contact local authorities or a veterinarian.

5. Feedback and Feature Requests
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We welcome your ideas to improve Sniff. Submit feedback anytime via sniffsupport@conduitventurelabs.com or the in-app support message feature.